• Call Center Representative

    Perfect Star Heating and Air Conditioning
    Job Description

    MUSTS:

    Must provide a resume. If no resume is provided, your application will not be considered.

    MUST be available to Work Monday-Friday and/or Tuesday-Saturday. If you are not available to work on Saturdays, DO NOT apply.

    Thank you.

    Do you have great phone skills and excel at providing exceptional customer service?

    Perfect Star Heating and Air Conditioning is seeking a Call Center Representative.

    Call Center Representative performs a variety of duties including, but not limited to:

    * Answering inbound phone calls in a professional and helpful manner.

    * Greeting customers/visitors in a prompt and friendly fashion.

    * Providing outstanding service to customers/visitors - either over the phone or in person.

    * Assisting customers or callers by providing information, answering questions, and/or

    directing calls/inquiries as necessary.

    * Identifying and/or escalating issues for resolution.

    * Building rapport with customers by displaying an engaging, kind, and helpful attitude.

    * Completing calls or transactions in a manner that maintains quality and quantity.

    * Making outbound phone calls in response to any inquires, questions, or other follow up.

    * Performing data entry into a computer system, program, or database.

    * Maintaining a neat and clean lobby/reception area for visitors.

    * Providing any other support as needed to teams, departments, managers and other staff.

    Preferred Qualifications:

    * Previous experience as customer service rep, receptionist, call center agent, data entry clerk, or other similar role.

    * Strong customer service, communication, and problem-solving skills.

    * Ability to interact successfully with customers at all levels - both internally and externally.

    * Minimum 30 WPM.

    * Ability to work a flexible schedule including non-traditional shifts/hours such as afternoons, weekends, and holidays.

    Benefits*:

    - Medical

    - Family Medical Available

    - Dental package available

    - Vacation

    - Paid Holidays - New Years, Memorial Day, Independence Day, Labor Day, Thanksgiving and December 25th

    *Benefits are available to Full Time Hires (Minimum of 32 hours a week)

    Job Type: Full-time

    Contact Information
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